SHIPPING INFORMATION
Our customers are important to us. We make every effort to ensure that your order is complete and correct. In order to provide our customers with a thorough understanding of Cork Innovationâ?™s ordering process, we are providing guidelines and an outline of key policies below.
Please read this text and make sure that you understand it. If you have any questions, please contact us via email at info@corkinnovations.com or by calling us toll free at (888) 205-2128. We will be happy to assist you.
How to calculate shipping:
Calculating your shipping cost is as simple as 1 - 2 - 3. Please follow the below instructions:
1. Add the items you want to purchase to your cart
2. Select the state your items will be shipped to
3. Select the shipping options that best suit your needs
Please click on "Recalculate Total" button
Cork Samples: All samples are approximately 3"x6" and includes the cost of shipment. Samples are shipped within 1-3 days via USPS unless other arrangements have been made.
Cork Flooring: Once we receive your order, we will email you a receipt within 48 hours of placing your order. Once your order ships, we will email you all tracking information if available.
All large orders will be shipped by semi-truck. Smaller orders will be shipped by UPS/FedEX Ground when available. Cork Innovations will provide website tracking information and a phone number to the shipping company so you can determine when your order will be delivered. Any changes to your order must be made prior to shipping by emailing us at info@corkinnovations.com or by calling us toll free at (888) 205-2128.
If the semi-truck cannot reach the delivery location, contact us at (888) 205-2128 to make other arrangements. Additional charges may apply.
1. When you receive your order, you MUST inspect for damages or missing items and write them directly on the delivery receipt. Look for anything suspicious such as gouging, dents, or rounded corners. Cork Innovations cannot be responsible for any visually damaged or missing items if they are not indicated on delivery receipt.
2. You may refuse an order if the order is visibly damaged, but you must write directly on the delivery receipt why you are refusing the order. If the shipping company determines the order is damaged due to their handling, we will reship your order upon refund from the carrier.
3. DO NOT THROW AWAY DAMAGED PRODUCT. All damaged products become the property of the carrier and they have up to 120 days to determine if they want to inspect, pick up or allow you to discard damage products.
4. Once a damaged claim is approved and processed by the carrier, the manufacturer will provide replacement of damaged products ONLY. Manufacturer will not provide refund or credit on damaged products.
If you have any questions about your delivery, please contact us immediately, toll free at (888) 205-2128.
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