JELINEK CORK:
Cork flooring warranty information for cork tiles and floating floors
Our customers are important to us. We make every effort to ensure that your order is complete and correct. In order to provide our customers with a thorough understanding of Cork Innovationâ?™s ordering process, we are providing guidelines and an outline of key policies below.
Following is the Manufacturers warranty covering your product. This is a limited warranty that extends only to manufacturers defects. No other warranty, express or implied, is granted. You may contact the manufacturer directly or contact us and we will forward your claim to the manufacturer. We will make every attempt to expedite and resolve any issue you have with the manufacturers product.
All claims must be verified with digital or printed photographs supplied by the customer. If the photographs are inconclusive, a certified inspector may be sent out to review the product. If they determine there is no manufacturer defect, the customer will pay the entire cost of the inspection.
The manufacturer warranty ONLY covers the replacement of the defective product and does not include labor to remove or reinstall products. No cash refunds will be provided for any warrantied products.
Products not installed correctly, will not be considered defective and is the responsibility of the certified installer or customer. If your installer deems the product defective, STOP installation and call us immediately.
Cork flooring is a natural product. Differences in the structure and shades of cork flooring occur naturally and cannot be accepted as valid grounds for complaints.
Please read this text and make sure that you understand it. If you have any questions, please contact us via email at info@corkinnovations.com or by calling us toll free at (888) 205-2128. We will be happy to assist you.
Cork tiles are an all natural product produced from the renewable bark of the Cork Oak tree. Because this is a natural product, color shades will vary from tile to tile. This is a natural occurrence that enhances the beauty of the floor and therefore often one of the reasons for selecting cork flooring.
IMPORTANT
Please layout tiles (dry lay) before gluing or permanently installing to ensure that you are satisfied with the look. Installed tiles can not be returned.
Variations in color, thickness, and tile size are natural attributes of cork. These characteristics should not impede installation provided they are known and acknowledged by the installer. Our warranty covers tile defects but not installation problems. We suggest familiarity with our installation instructions.
If you have any questions or concerns, please do not hesitate to contact us (Jelinek Cork Group Tel: 1-800-959-0995 Or 905-827-4666 cork@jelinek.com http://www.jelinek.com)
WARRANTY
All Jelinek products are carefully inspected prior to shipping. Final inspection and approval is the customer’s responsibility. Patterns and colors must be verified as correct before installation. Claims cannot be accepted for installation of incorrect material.
Jelinek warrants for a period of ten (10) years after shipment that its' cork floor and wall tiles are free from manufacturing defects.
THIS WARRANTY DOES NOT COVER:
1. Workmanship of installation
2. Dissatisfaction, problems or damage due to improper installation
3. Damage due to accident or abuse
4. Dissatisfaction, problems or damage due to irregularities caused by the subfloor including, but not limited to
 hydrostatic pressure in the subfloor,
5. Dissatisfaction based upon shade or color variations in the tiles.
THE WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR PURPOSE OR OTHER WARRANTY OF QUALITY, WHETHER EXPRESSED OR IMPLIED, AND ALL OTHER LIABILITIES AND OBLIGATIONS ON THE PART OF JELINEK CORK.
Limitation of Liability:
The buyer's sole and exclusive remedy against Jelinek Cork shall be, at the option of Jelinek Cork, replacement of the defective material or refund of the purchase price of the floor tile. In no case will Jelinek Cork be liable for labor to remove and/or reinstall its' cork floor tile and/or cork wall tiles. In no event shall Jelinek Cork be liable for direct, indirect, general, special, incidental, consequential or other damages of any kind whatsoever, regardless of the causes of such damage.
For the purpose of this Warranty, the names Jelinek Cork, Jelinek Cork Group, Jelinek Cork Limited and Dodge Cork Canada Ltd. shall be considered interchangeable and therefore the warranty is applicable to any one or all of those named.
Web Site Disclaimer
The contents of this web site are provided “as is”. Although Cork Innovations and the manufactures we represent always strives to provide accuracy, the site may contain technical and descriptive inaccuracies, typographical and photographical errors and out-of-date information. Cork Innovations web site information may be updated or changed without notice at any time. Use of the information is therefore at readers own risk. In no event shall Cork Innovations be liable for special, indirect, incidental or consequential damages resulting from or related to the use of this web site.
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